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  • Preparing for and Dealing with Challenging Interactions with Others in HealthNov 20, 20219:00 am - 12:00 pm


Digitally through the University of Manitoba

Winnipeg, Manitoba, Canada

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Natalia, Patrick and Dieter combine their expertise in counseling and psychology in offering this course that will prepare faculty, staff, and students who deal with challenging situations when working with people, specifically clients and patients.  Participants will gain a set of tools to strengthen the care of patients, students, and dental colleagues.

Participants will be required to complete a 2 hour pre-course learning module prior to attending the live session (information on the pre-course material will be emailed to participants 1 week prior to the live sessions). The live session will be held digitally via Zoom.


  • Define challenge
  • Describe the dynamics and patterns involved in a challenging encounter and how these are fueled to go on
  • List the types of common challenging encounters
  • Distinguish the difference between a challenging person and a challenging encounter
  • List, describe and apply the tools for dealing with challenging encounters
  • Describe the significance of body language and the importance of boundaries; and
  • Describe the SOAP-F model and apply it to cases


Natalia Mozol, MA Counselling Psychology CCC

Natalia has a background in counselling psychology, with a specific interest in supporting learners to develop resilience within their personal and academic lives. As a part of her experience, she has supported staff and students in medical fields, including within hospital setting and post-secondary programs. Providing a wide range of care for individuals facing unique issues relating to health care: including work environment, program demands and supporting the professional practitioner, as well as group wellness and education sessions. Her goal is to provide support and understanding for students navigating change, identity and crisis – using a compassionate and non-judgmental style. In her work, she uses a strengths based, holistic approach, with an awareness of the impact of systems, creating a safe environment for self-understanding. She draws from multiple methods, including trauma, solution focused, positive psychology and systems theory. Natalia’s counselling background includes working in post-secondary, mental health, community and disability settings.





Patrick Burek, BFA MA, Med Counselling Psychology

Patrick is originally from Winnipeg, left never expecting to return, but is now happily back! He began his academic life right here at the University of Manitoba where he completed his BFA (Honours) in Fine Arts and Psychology. Then, following some time living in Vancouver and Japan, he moved to Montreal and completed his Masters in Urban Planning. As much as he enjoyed practicing planning in places like Port Angeles, Minneapolis, and Toronto, he was inspired to study Counselling Psychology following community development work with ex-psychiatric patients living in urban communities. During his Master of Education in Counselling Psychology at the University of Toronto, happenstance lead him to a practicum placement at McMaster University where he continued to work as a Personal Counsellor, and eventually as a Manager in Student Services as well.

The ongoing challenge of practicing counselling with driven and intelligent individuals is his passion! Applying generalized psychological knowledge to the unique individual circumstances of the students with whom he works, engages him to be creative and thoughtful.

In his spare time Patrick is an avid motorcyclist and world traveler (doing both together is his idea of heaven!). Opportunities to seek out new experiences and engage in ongoing learning are central to his life: exposure to different cultures, ways of seeing the world and understanding it are an ongoing interest for him. The learning never ends!

Dieter Schönwetter, BTh BA MA Ph.D.

Dieter was born to a German father and a Paraguayan mother, both immigrants to Canada. He grew up on the Frazer and Veddar rivers. He joined the Dr. Gerald Niznick College of Dentistry in 2004 as the Education Specialist, became the Director of Educational Resources and Faculty Development, invited as Associate Dean (Academic) and most recently, the Director of Student Affairs and Academic Services.

Dieter enjoys learning with his students, playing with innovative teaching technology, developing new teaching strategies with his colleagues, and sharing teaching ideas with peers from around the world. In his day job, he is the Director of Student Affairs and Academic Services at the Dental College University of Manitoba. However, on weekends, he can be found chasing owls in the great prairies of Manitoba. He was influenced to be passionate by gypsies in southwestern Germany, is qualified to be indomitable by biking in the coldest weather in Manitoba and is accomplished as a world traveler with his family. He enjoys learning the ways of the Manitoba Indigenous people. His passion for capturing wildlife has him hiding in a “walking canoe” (marsh bird blind) stocking birds with his camera. Ask him about some of his stories and he is bound to share all sorts of adventures of stumbling over the unexpected, discovering the unique and coming face-to-face with the bizarre in nature.


Dentist:    $195

Dental Hygienist:   $95

Dental Assistant:   $65

This event is available online only. You will be emailed connection information prior to the event.

Refund Policy

Registrants can receive a refund provided they give written notice no later than fourteen (14) days prior to the event. An administration fee will be retained to cover staff costs of processing refunds and other costs associated with cancellations.

The University of Manitoba reserves the right to cancel or postpone any educational program due to an insufficient number of registrations. The decision to cancel will normally be made at least fourteen (14) days prior to the program date. Each registrant will be notified by email and provided with a full refund of all registration costs. The University of Manitoba is not liable for any loss, damages or other expenses that such cancellations may cause, including, but not limited to, non-refundable airline fares, hotel penalties or lost income.

Study credits

This course provides up to 3 hours of Continuing Dental Education (CDE) Credits.

Rady Faculty of Health Sciences, University of Manitoba Nationally Approved PACE Program Provider for FAGD/MAGD credit. Approval does not imply acceptance by any regulatory authority or AGD endorsement. The current term of approval extends from July 1, 2018 to June 30, 2022. Provider ID# 214210 Subject Code 550


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Program Coordinator