Frequently Asked Questions

I attended an event. How do I get my certificate?

Sign into your account using the Log In link at the top right.

Once you are logged in choose My Account -> My Event Registrations and Certificates from the top menu. You can then generate a receipt and certificate.

Thank you for attending!

How do I reset my password?

You can reset your password here.

If you do not receive your password reset email within 15 minutes, please check your junk mail or spam folder, since some sensitive filters may inadvertently catch system-generated messages.

If you still can’t log in, please contact us. We make every effort to respond to phone calls and email messages as quickly as possible during weekday business hours.

I've registered for an event and can't attend. Can I get a refund?

Yes! We are happy to refund your registration fees upon request, less $35 for administrative costs, up to 14 days prior to the event.

You can also transfer your registration to a different session of that event at no charge, provided there is an alternate session and space in the alternate session is available.

Please contact us.

No refunds will be given after the event date has passed.

Do I need to print a ticket?

No ticket is required. We know you’re coming!

Simply check in with your name at the event’s registration table and we’ll record your attendance.

Are you able to accommodate dietary restrictions?

Our meals are served buffet-style, so we are typically only able to accommodate gluten-free (on request, IN ADVANCE) and vegetarian options. Since we use a variety of caterers, we are unable to provide information about specific ingredients/allergens.