Frequently Asked Questions

I attended an event. How do I get my certificate?

Sign into your account using the Log In link at the top right.

Once you are logged in choose My Account -> My Event Registrations and Certificates from the top menu. You can then generate a receipt and certificate.

Thank you for attending!

How do I reset my password?

You can reset your password here.

If you do not receive your password reset email within 15 minutes, please check your junk mail or spam folder, since some sensitive filters may inadvertently catch system-generated messages.

If you still can’t log in, please contact us. We make every effort to respond to phone calls and email messages as quickly as possible during weekday business hours.

Why should I update my profile?

All registrants are asked to complete a profile when registering, but it’s also important to keep your profile updated. Your personal information is kept strictly confidential, but accurate, anonymized general information is helpful for us and our speakers in a variety of ways.

A general understanding of the makeup of the audience allows program content to be better tailored to the unique needs of the participants. Simply put, speakers like to know who they’re presenting to. Our department also undertakes research into the effectiveness of our CPD programs, and anonymous demographic data is essential for this work. Finally, your profile is part of your learner record, linked to the certificates that are your proof of attendance for credit. We take this recordkeeping on your behalf very seriously.

You can update your profile under My Account –> Account Profile in the menus at the top right when you are logged in.

I've registered for an event and can't attend. Can I get a refund?

Yes! We are happy to refund your registration fees upon request, less $35 for administrative costs, up to 14 days prior to the event.

You can also transfer your registration to a different session of that event at no charge, provided there is an alternate session and space in the alternate session is available.

Please contact us.

No refunds will be given after the event date has passed.

Do I need to print a ticket?

No ticket is required. We know you’re coming!

Simply check in with your name at the event’s registration table and we’ll record your attendance.

Are you able to accommodate dietary restrictions?

Our meals are served buffet-style, so we are typically only able to accommodate gluten-free (on request, IN ADVANCE) and vegetarian options. Since we use a variety of caterers, we are unable to provide information about specific ingredients/allergens.